A message to the Prime Minister: it’s time to fix the CMS

Following last night’s BBC Panorama investigation into the Child Maintenance Service, Both Parents Matter’s CEO –  Sam Morfey – has recorded a message to Andy Burnham, the new Prime Minister, calling for urgent action to address the serious concerns raised by paying parents.

Our own 2026 survey found that:

🔴 79.1% of paying parents who had dealt with the CMS said it had negatively affected their mental wellbeing.

🔴 70.2% said their child maintenance payments were unfair.

🔴 73.1% said their payments were either unaffordable or placed them under financial strain.

These figures, alongside the experiences highlighted in Panorama, demonstrate the need for a CMS that is fair, transparent, accountable and properly recognises the circumstances of both parents.

We’re calling on the Prime Minister to listen to paying parents and take action to fix a system that too many families feel is failing them.

Panorama: Child Maintenance – Parents Under Pressure is available here:
Man sat with head in hands

New findings from Both Parents Matter’s 2026 survey reveal widespread dissatisfaction among paying parents with the Child Maintenance Service (CMS), with many respondents describing a system they believe is unfair and detrimental to their mental health.

The human cost of dealing with the CMS

Almost four in five (79.1%) respondents who had interacted with the CMS said it had negatively affected their mental wellbeing. Nearly half (47.2%) described the impact as very negative, while a further 31.9% said it was somewhat negative. The figures demonstrate the extent to which child maintenance disputes and interactions with the CMS can become a source of prolonged stress for separated parents. Parents can find themselves having to repeatedly explain their circumstances, challenge decisions, provide information and deal with assessments they believe are incorrect or unfair. For parents already dealing with the difficulties of separation and maintaining relationships with their children, the experience can become a significant additional  source of pressure.

The costs of maintaining a relationship with children

Financial pressure is also widespread. 31.0% said their payments were unaffordable, while a further 42.1% said they were affordable only by putting some or considerable strain on their finances. Overall, 73.1% therefore reported that maintenance was either unaffordable or financially burdensome. Our survey also revealed the wider financial commitments faced by paying parents trying to stay involved in their children’s lives. These include the cost of travelling to see children, accommodation, contact centres, food, activities, clothing and holidays.

57.8% reported spending at least £100 a month on costs associated with maintaining contact with their children, while 32.5% reported spending £500 or more.

Similarly, 76.7% reported spending at least £100 a month on the costs of parenting their children, with 37.5% spending £500 or more.

These costs are additional to child maintenance payments and legal costs. The figures reinforce the concern that the financial circumstances of the parents and the child cannot be understood simply by looking at the paying parent’s income and the amount of child maintenance paid.

A widespread perception that the system gets it wrong

The survey results also show a strong perception among paying parents that the financial outcome of the system does not reflect the wider circumstances of their families. 70.2% of paying parents do not consider their child maintenance payments to be fair, compared with just 17.2% who considered them fair. 63.3% of respondents believed that the other parent was financially better off than they were, including 53.6% who said the other parent was considerably better off.

This does not, in itself, establish that individual CMS assessments are incorrect. However, it demonstrates the strength of the perception among paying parents that the system does not often produce outcomes that are fair and equitable. For an organisation supporting parents to remain actively involved in their children’s lives, this is a significant concern.

When the system becomes part of the problem

The results from the survey raise broader questions about the operation of the CMS and the experience of parents who use it. A statutory service dealing with payments that directly affect parents’ ability to support themselves and maintain relationships with their children needs to command confidence from both paying and receiving parents. Instead, our research shows a large majority of paying parents who believe their assessments are unfair, alongside an overwhelming majority reporting a negative impact on their mental health.

These findings suggest that many paying parents perceive the CMS as a system that is not simply difficult to deal with, but one that can itself become a significant source of financial and emotional distress.

We are calling for greater transparency, accountability and fairness in the operation of the CMS, together with a proper recognition of the circumstances and continuing role of both parents.

We are calling for the Government to revisit its decision not to make changes to the current calculation system, which perpetuates conflict, militates against shared parenting, is unaffordable for so many and which is an outlier in the western world.

The objective of child maintenance should be to ensure that children are properly supported by both parents. A system that leaves large numbers of parents feeling unfairly treated, financially pressured and deeply distressed risks undermining confidence in that objective.

Child maintenance should support children without unnecessarily creating conflict and distress between parents. When almost four in five parents say their experience with the CMS has harmed their mental wellbeing, policymakers need to take a serious look at how the system is operating in practice.

The survey does not establish that individual CMS assessments are incorrect, but it provides clear evidence of a strong perception among respondents that the system is unfair, financially stressful and damaging to wellbeing.

About the survey

The findings are from the Both Parents Matter 2026 survey – Experiences of Separated Parents and reflect the experiences and views of respondents. They should not be taken as necessarily representative of all paying parents or all CMS cases.

hands protecting family figures

Few cases have shaken the public’s conscience more than that of Jack and Paul Sykes, two young boys murdered by their father, David Sykes, in 2014. Their mother, Claire Throssell, has since become an extraordinary advocate for change — determined that no child should suffer as hers did. Her courage, and her campaign for family court reform, deserve nothing but respect and compassion.

But as the government moves to repeal the presumption of parental involvement, we must pause and ask: is it really the presumption that failed — or was it the system entrusted to protect children?

Because in the case of David Sykes, it was not the law that endangered those boys. It was poor risk assessment, systemic failure by Cafcass, and judicial blindness to warning signs. Removing the presumption will not fix that; it risks creating a new problem entirely — where safe, loving parents are cut out of their children’s lives without cause or recourse.

 

What the Presumption Really Means

The “presumption of parental involvement” — enshrined in the Children and Families Act 2014 — simply means this:

It is presumed that a child’s welfare is best served by the involvement of both parents, unless such involvement would put the child at risk of harm.

That final clause — unless there is a risk of harm — is the safeguard. It is the legal line that protects children from dangerous parents while ensuring that safe, loving parents remain part of their children’s lives. It is not a guarantee of contact. It is not a father’s right or a mother’s privilege. It is a child’s right to the love and care of both parents where safe.

When professionals apply the law correctly, it protects children. When they don’t — when Cafcass fails to assess risk, when judges ignore red flags — tragedy can follow. That is what happened to Jack and Paul.

The presumption did not kill them. Negligence did.

 

The Case of David Sykes: A Failure of Safeguarding

David Sykes should never have been granted contact. His history of abuse, coercion, and control was known. Claire Throssell raised repeated warnings. Yet the system — the professionals tasked with protecting children — failed to act with the necessary caution.

Five hours of unsupervised contact were permitted. Within those hours, two children lost their lives.

This was not a failure of legislation but of implementation. The same professionals who could misapply the presumption will still misjudge risk even after its repeal. Removing the presumption changes the paperwork, not the practice.

Without better training, supervision, accountability, and culture within Cafcass and the courts, no legislative reform will save children like Jack and Paul.

 

The Other Side: When the Presumption Was Absent

To understand the risk of abolishing the presumption, we must also look at the case of 10-year-old Sara Shariff.

Sara was murdered in 2023 by her father and stepmother in Woking, Surrey. Her mother, Olga Shariff, had been systematically excluded from her daughter’s life. She raised concerns, wrote to authorities, pleaded to see her child — and was repeatedly ignored.

There was no presumption of parental involvement protecting Sara’s relationship with her mother. There were no “extra loving sets of eyes” to watch over her.

Had that safeguard been there — had her mother’s voice been recognised and her involvement presumed to be in her daughter’s best interests — Sara might still be alive today.

This is the other tragic face of family court failure: not when unsafe parents are granted contact, but when safe parents are shut out. Both stem from the same root problem — professional misjudgement, lack of training, and institutional bias — not from the law itself.

 

A Balanced System, Not a Broken One

Abolishing the presumption risks turning the clock back to an era when one parent — usually the non-resident one — can be erased from a child’s life by default. That is not progress. That is harm by omission.

The solution is not to remove the principle that children benefit from two loving parents. It is to ensure that the wrong parents don’t get through the gate — that Cafcass and the courts are equipped to distinguish between the genuinely dangerous and the genuinely loving.

We need:

  • Better risk assessments — mandatory, evidence-based, and independently verified.
  • Cafcass reform — officers must be trained to identify coercive control, but also to recognise when allegations are used manipulatively.
  • Judicial accountability — decisions that lead to harm should trigger automatic review.
  • Transparency and data — so systemic patterns of error are identified and corrected.

 

Two Tragedies, One Lesson

Jack and Paul Sykes remind us what happens when abusive parents are allowed access they should never have had.

Sara Shariff reminds us what happens when loving parents are excluded when they should have been there.

The thread running through both cases is not the presumption. It is institutional failure to protect the child’s welfare through sound judgement, evidence, and courage.

If we remove the presumption entirely, we will not prevent another Jack and Paul — we may simply create more Saras.

 

In Memory and in Resolve

We can and must hold both truths: to mourn deeply for the loss of Claire Throssell’s sons, and to respect her determination to prevent other children suffering. But we must also insist that reform must be based on evidence, not reaction.

The presumption of parental involvement — applied correctly — is a child-safety mechanism, not a threat. It recognises that children flourish when they have access to two safe, loving parents — and that safeguarding, not ideology, should determine when that bond is broken.

We owe it to Jack, Paul, and Sara to get this right — not by scrapping the principles that protect children, but by fixing the systems that keep failing them.

 

Paul O’Callaghan

Chair, Both Parents Matter

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