Help Line

Both Parents Matter’s Helpline is a lifeline for individuals navigating the challenges of family dynamics.

Accessible 9am to 10pm weekdays, 10am to 3pm weekends, the helpline at:

provides specialised support for those facing family separation issues.

Specialists are available from Monday to Friday between 6 pm and 10 pm, ensuring that assistance is within reach during critical evening hours.

Whether dealing with separation, contact arrangement concerns, child maintenance or parenting challenges, the helpline offers a compassionate and understanding ear. Trained specialists stand ready to provide guidance, advice, and emotional support, fostering a sense of community for those grappling with family-related issues. The extended availability during evenings acknowledges the unique difficulties that may arise during these times and underscores the commitment to being a reliable resource for individuals seeking assistance.

Our Helpline not only offers a lifeline in moments of crisis but also serves as a testament to the organization’s dedication to promoting the well-being of families and fostering healthier relationships.

About Both Parents Matter

Both Parents Matter, a recognized UK charity, offers valuable information and assistance to parents, regardless of marital status or gender.

Both Parents Matter is dedicated to addressing the challenges associated with preserving a child’s connection with both parents amid and after family breakdowns. Established in 1974, Both Parents Matter provides crucial support to thousands of parents annually.

For a membership fee that is less than the cost of a few minutes with a solicitor, individuals gain access to an extensive array of information and support that goes beyond what some legal professionals can offer.

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What Our Service Users Say

” What an amazing organisation, offering help, support and advice. A really informative and pioneering charity. Thank you! ”

DadNovember 2023

“ Excellent charity, and volunteers that gives hope and support with practical information, not only to fathers but grandparents / extended family too. A lifeline in devastating situations where ultimately the children are the focus. If contact with your child or grandchild is broken, this is the organization for all relevant information, support and understanding. ”

DadOctober 2023

” I don’t know how I would have coped without the Shared Parenting knowledge and empowerment from the peer support of Both Parents Matter.”

MumAugust 2023

” Both Parents Matter taught me about the realities of the UK Family Court system at a time when I was very vulnerable and in need of guidance. Their ‘Surviving Separation’ course is excellent. ”

DadSeptember 2023

” The only charity to support any parent or grandparent to regain contact with their child or children, I regularly attend the Manchester group once a month to provide support. ”

Dad September 2023

” Without this group I would have been lost. I am the grandmother of a son who had his children taken away by the mother and false allegations submitted to ensure no contact. It has been heart breaking but reading the stories, being part of a community and having access to meetings gives information, advice and the hope and knowledge that it can change. I will keep supporting my son and grandchildren so they are together in the future. ”

GrandmotherAugust 2023

” An inclusive organisation that supports mothers, fathers, and ultimately children. I have personally found their support to be invaluable and truly believe it has saved my life and helped me become a stronger, resilient, and positive human being, father, and husband. They have educated and coached with my own personal development, positive co-parenting, positive parenting, and Family Court and the legal/court process. In that order. The peer-to-peer support is unmatched…I’ve never experienced a more active and supportive group of individuals brought together by a single goal – Happy Families! ”